Something not working? We'll get you sorted.
Most common questions are answered in the FAQ on our main page, including PM5 support, pricing, offline use and supported iPhones and iPads.
To help us fix your issue as fast as possible, please include:
App version: (Settings → About → Version, e.g. 1.0.0) Build number: (Settings → About → Build) Device model: (e.g. iPhone 15 Pro or iPad Air) iOS/iPadOS: (Settings app → General → About → Version) PM5 model: (e.g. Concept2 SkiErg PM5) What happened: What you expected: Steps to reproduce:
Screenshots or a short screen recording help enormously if you can share them.
If the app crashed, iOS or iPadOS may have saved a crash report automatically. You can share it from Settings > Privacy & Security > Analytics & Improvements > Analytics Data. Look for a file starting with "SkiEr" and email it to us.
Love ideas. Email with "Feature request" in the subject and a few sentences on what you'd want and why. We read every one — some end up in our public roadmap.
App Store purchases are refunded by Apple, not by us. You can request a refund via reportaproblem.apple.com; Apple reviews eligibility and decides whether to approve it. If you're having an issue we could fix, email us first — we'd rather sort it out.
No currently-known issues. Anything new will be listed here.
Working on something SkiErg-related or writing about the app? Same email address, subject line "Press" for media, "Partnership" otherwise.